At Figleaf, we are committed to protecting your privacy. This policy explains how we handle the personal information we collect when you visit our website, make a purchase, or interact with us in other ways. Please read this policy carefully to understand how your data will be treated.
What Information Do We Collect?
We collect both personal and non-personal data from site visitors:
Personal Data
- Account details – When you create an account, we require basic details like your name, email address, and password to set up your profile.
- Contact information – If you contact us directly, we keep a record of any information you provide, such as your name, email address, phone number, and the contents of your message.
- Purchase details – We retain order details from your transactions with us, including items purchased, date and time, delivery address, and payment method.
- Marketing preferences – Your preferences for receiving Figleaf marketing communications.
- Survey responses – Any information you submit through voluntary surveys meant to improve our service.
Non-Personal Data
- Site activity – Generic data about how site visitors navigate Figleaf, such as pages visited and time spent on pages. This does not identify you personally.
- Geographic data – General location information like city, state or country.
- Technical data – Information about the device and browser used to access our site, such as IP address, operating system, and browser type.
How Do We Use This Information?
We use the information we collect for purposes that include:
- Fulfilling orders – We use account and purchase data to complete transactions and communicate with you about your orders.
- Marketing – With your consent, we use your information to inform you about products and offers that may interest you. You can opt out of marketing at any time.
- Customer support – We use contact details to respond to customer service requests and improve your shopping experience.
- Site improvement – Site activity data helps us diagnose problems and improve the usability of our website.
- Legal compliance – In some cases we must use customer data to comply with applicable laws and assist law enforcement.
- Marketing analytics – We use anonymized data from Google Analytics to optimize our marketing campaigns and site experience.
We only process your personal information where we have a lawful reason for doing so, including:
- Contract – To fulfill orders and provide purchases and services you request.
- Consent – Where you’ve given us permission to contact you for marketing purposes. This can be withdrawn anytime.
- Legitimate interests – To respond to inquiries, improve our site, and analyze site usage data to improve the customer experience. We only do this when it will not override your rights and interests.
- Legal obligation – In cases where we must share information to comply with laws.
How Long Do We Keep Your Information?
We retain your personal data only as long as needed to provide you products and services, or to comply with legal requirements. When we no longer have a lawful reason for processing your data, we will securely delete or anonymize it.
- Account information – Kept as long as you maintain an active Figleaf account.
- Order details – Retained for 5 years after the order date for tax, accounting and warranty purposes.
- Marketing data – Kept until you unsubscribe or opt out of marketing communications.
- Correspondence – Messages with customers are kept for 2 years after the last communication.
How Do We Protect Customer Data?
Figleaf takes data security very seriously. We use robust measures to protect your information from unauthorized access, disclosure, alteration or destruction. These include:
- Encryption of sensitive customer data
- Secure server protocols (SSL/TLS)
- Access controls and role-based permissions
- Multi-factor authentication
- Monitoring and logging of system activity
- Regular security audits and penetration testing
- Strict policy controls and employee training
While we follow industry best practices to secure data, no measures are 100% secure, and we cannot guarantee the absolute security of your information.
Do We Share or Sell Personal Data?
We will never sell, rent or share your personal information with third parties for marketing purposes without your explicit consent. We may disclose data in certain cases:
- To contracted service providers that help operate our site, process orders, and provide customer service. They are required to comply with this privacy policy and may not use data for any other purpose.
- As required by law, such as sharing purchase details with tax authorities.
- To law enforcement agencies if compelled by subpoena, court order or other legal process.
- To investigate or prevent illegal activities or violations of our Terms of Service or this policy.
- To protect the rights, property and safety of Figleaf, our employees or customers.
- In case of a merger, acquisition or sale of assets, where customer data may be transferred or shared following standard due diligence procedures.
Third Party Links and Services
Our site may contain links to services operated by third parties like social media buttons. These services have their own privacy policies which we strongly suggest you review. We are not responsible for the content, policies or data handling practices of third party services.
Cookies and Web Beacons
Like most websites, Figleaf uses cookies and web beacons to enhance your browsing experience. You can disable cookies in your browser settings, but some site features may not work properly. We use cookies for:
- Authentication – Recognizing you when you log in so you don’t have to repeatedly enter your password.
- Security – Helping detect and prevent potential abuse such as fraud.
- Preferences – Saving your site preferences and settings like preferred language.
- Analytics – We use Google Analytics cookies to help understand how visitors interact with our site content. They are completely anonymized and we make no attempt to identify individuals.
Your Data Protection Rights
As a data subject under GDPR and certain other laws, you have rights over the processing of your personal information. These include:
- Right of access – Receive copies of the data we hold about you.
- Right to rectification – Have inaccurate information corrected.
- Right to erasure – Have data deleted in some circumstances, e.g. if it is no longer needed for the purposes collected.
- Right to restrict processing – You can request we halt certain processing activities under certain conditions.
- Right to data portability – Obtain your information in a standard portable format to transfer to another provider.
- Right to object – Object to your information being used for direct marketing or other processing based on legitimate interest.
- Right to withdraw consent – Withdraw any consents you have previously given for us to process your information. This will not affect past processing.
To make a request regarding your personal data please contact us at [email protected]. We will respond within 30 days.
Children’s Privacy
Figleaf does not knowingly collect personal data from children under age 16. If you believe we have erroneous information about your age, please contact us to have it corrected.
Changes to This Policy
We may occasionally make changes to this privacy policy to reflect updates in our services and legal obligations. Any material changes will be prominently posted on our site. You should check this policy periodically for the latest version.
How to Contact Us
If you have any questions about this Privacy Policy or your rights, please email us at [email protected] or write to:
Figleaf
123 High Street
London W11 2DF
